Information

At OLAN PERFUMERY, we understand that purchasing a fragrance is a personal experience. While we don't offer returns, we've designed our processes to ensure you feel confident and satisfied with your purchase. Explore how we make buying perfume risk-free, even without returns.

Frequently asked questions

We know you might have questions about our 'no returns' policy. Here’s how we address your biggest concerns and ensure a delightful fragrance journey with OLAN PERFUMERY. Our approach is rooted in providing you with all the information and tools you need to make the perfect choice.

What's the biggest concern customers might have about not being able to return a perfume?

We understand your concerns! Key worries include:

  • Skin chemistry variable: How a fragrance interacts with your unique skin.
  • High sunk cost: Feeling stuck with a perfume you don't love after spending money on it.
  • The dry down disappointment: The scent changing unexpectedly as it settles.
  • Health and sensitivity: Potential allergic reactions or sensitivities.

What are some typical reasons someone might *want* to return a perfume, and how does OLAN PERFUMERY address those upfront?

Common reasons include:

  • Confusion over inspiration scents: We provide clear details and descriptions of inspired-by fragrances.
  • Shipping damage or leaks: Our shipping and damage protection ensures you receive your order in perfect condition.

How can we help customers feel confident they'll love their perfume *before* they buy it? (e.g., samples, detailed descriptions, etc.)

We build confidence through:

  • Speaking to the vibe, not just the vial: Evocative descriptions that capture the essence of each fragrance.
  • Leveraging visual 'order profiles': Helping you visualise how a fragrance fits your style.

Shipping damage or leaks

Rest assured, our shipping and damage protection ensures you receive your order in perfect condition. If something goes wrong, we'll take care of it.

What makes buying perfume from OLAN PERFUMERY risk-free, even without returns?

OLAN PERFUMERY minimises risk through:

  • Low-cost discovery sets: Explore multiple scents without a big commitment.
  • Precision "impression": High-quality inspired-by fragrances with clear, accurate descriptions.
  • Shipping and damage protection: Ensuring your order arrives in perfect condition.

The 'I don't like the scent' risk

We address this with detailed fragrance descriptions that go beyond just the notes. We focus on the feeling and vibe of each scent to help you make an informed choice.

Confusion over inspiration scents

We provide clear and accurate descriptions of our inspired-by fragrances, so you know exactly what to expect. No surprises, just great scents.

Scent discovery, without the setbacks

At OLAN PERFUMERY, we believe finding your signature scent should be an enjoyable journey. While we don't offer returns, our carefully curated approach ensures you'll love what you choose. Dive into a world of captivating fragrances, tailored just for you.